[RMA Repair Supervisor] {Jan 2026 – now}
Full-time at Supermicro Computer B.V., ‘s-Hertogenbosch, The Netherlands
- Lead and supervise a team specializing in GPU server repairs, including NVIDIA GB300, GB200, B300, B200, H200, H100, and A100 platforms…, as well as AMD MI250 and MI300X systems.
- Manage daily repair volumes and workload allocation for the server repair team, ensuring operations meet established turnaround time (TAT) targets.
- Provide technical escalation support as the second-level debugging resource when RMA repair engineers and technicians are unable to diagnose or resolve motherboard, server, or GPU system failures.
- Collaborate closely with supervisors, repair managers, customer service managers, and product managers to troubleshoot technical issues and resolve customer concerns promptly.
- Train and mentor new team members to ensure they develop the required technical knowledge and repair capabilities.
- Develop, implement, and maintain Standard Operating Procedures (SOPs) for the server repair team to improve consistency, quality, and efficiency.
- Review and approve repair reports to ensure technical accuracy, completeness, and compliance with internal procedures.
[Senior RMA Repair Engineer] {Jan 2022 – Dec 2025}
Full-time at Supermicro Computer B.V., ‘s-Hertogenbosch, The Netherlands
- Trained and mentored new RMA repair technicians.
- Successfully repaired thousands of systems, servers, nodes, motherboards, and add-on cards.
- Specialized in server-level troubleshooting, diagnostics, repair, and functional testing.
- Provided technical support to other teams for motherboard-level testing, troubleshooting, and repair.
- Diagnosed complex hardware failures and supported root-cause analysis to improve repair quality and reduce repeat failures.
[RMA Repair Engineer] {Mar 2019 – Dec 2021}
Full-time at Supermicro Computer B.V., ‘s-Hertogenbosch, The Netherlands
- Performed quality control inspections on SMC RMA products to ensure compliance with commercial standards and customer expectations.
- Conducted final functional testing and quality verification of SMC and OEM RMA products prior to shipment.
- Performed component- and board-level troubleshooting and repair on a wide range of hardware, including printed circuit boards (PCBs), motherboards, backplanes, SuperServers, blade servers, nodes, OEM servers, CPUs, and memory modules.
- Applied advanced soldering and rework techniques using soldering stations and hot-air rework equipment.
- Diagnosed and repaired BIOS, IPMI, EEPROM, SAS, and CPLD firmware-related issues using both software- and hardware-based methods.
- Performed ECO (Engineering Change Order) upgrades and hardware modifications in accordance with engineering specifications.
[Chef] {Nov 2014 – Jul 2017}
Part-time at Sushi Tokyo, Den Haag, The Netherlands
- Main chef (hot dishes/ cold dishes, sushi ingredient preparation)
[Sales Engineer] {Sep 2012 – Feb 2014}
Full-time at Center of Training & Human Resource Development, Vietnam Data Communication Center 3, Vietnam
- Managed of the bidding project for IT training packages, successfully won 12 IT Training packages worth 5,000,000,000 VND (~180,000 EUR), contributed over 75% of revenue every year to my department.
- IT training consultant for the corporate customers, some big clients: Danang Department of Information and Communications, Hue department of Information and Communications, Binh Son Refining and Petrochemical Company, Mobifone Center 3, Vinaphone Center 3, VNPT Group…
[Content Developing Engineer] {Sep 2009 – Aug 2012}
Full-time at Project & Cooperation for Development Department, Vietnam Data Communication Center 3, Vietnam
- Lectured about the operating system and computer hardware.
- Website content administrator (www.vdctraining.vn).
- Researched and developed contents related to computer hardware, Microsoft Windows operating system, basic networking.
- Individual consultant on IT training programs.
- Trained for technical assistant.
- Title: “Employee of The Year 2011″.
[Technical Assistant] {Apr 2008 – Aug 2009}
Part-time at Project & Cooperation for Development Department, Vietnam Data Communication Center 3, Vietnam
- Installed, configured and maintained Windows server 2003 lab rooms.
- Installed, configured Cisco routers (28xx, 17xx) and Cisco switches (25xx, 26xx).
- Technical support for Pearson VUE and Thomson Prometric Testing Center.
[Founder and Forum Administrator] {Dec 2006 – Aug 2010}
Electronic and Telecommunication Department forum https://dtvt.org
- Founder of the forum which garnered more than 70,000 active members
- Technical and content administrator
- Installed, configured and maintained domain, hosting, email (Google platform), and other services.